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Data Protection

ZidBuzz Privacy Policy – Your Data Is Safe With Us

ZidBuzz takes the protection of your personal information extremely seriously. This Privacy Policy clearly explains what data we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026

Our Commitment to Protecting Your Privacy on ZidBuzz

SSL Encryption

All your data is protected with 256-bit SSL encryption. From login to payment, every transaction takes place over an encrypted channel.

We don't sell your data

ZidBuzz never sells your personal information to third parties. Your data is used solely to improve our services and meet legal obligations.

Your Control

You can view, correct, or delete your data at any time. Data portability is also available.

Secure Servers

Your data is stored on internationally certified secure servers. Regular security audits are conducted to ensure there are no vulnerabilities.

Minimal Data Collection

We only collect information that is necessary. Requesting unnecessary personal data goes against our policy.

Marketing Opt-Out

You can opt out of promotional emails or SMS at any time. We respect your preferences.

Table of Contents

1. Introduction

ZidBuzz (zidbuzz.biz) is one of Bangladesh's most popular online betting and gaming platforms. We believe that trust is the foundation of a great gaming experience — and protecting your personal information is at the heart of that trust.

This Privacy Policy ("Policy") explains how ZidBuzz collects your information, why we collect it, how we use it, and how we keep it secure. It applies to our website, mobile app, and all digital services.

In simple terms: Your data is held in trust with us. We use it only for what's necessary, never sell it, and take every reasonable step to keep it secure.

By using ZidBuzz, you are considered to have accepted this Privacy Policy. If anything is unclear or you have questions, please get in touch with us.

2. Information We Collect

ZidBuzz collects several types of information. Details are provided below:

Data Type Example Required?
Identity Information Full name, date of birth, national ID number Yes (for KYC)
Contact Information Mobile number, email address Yes
Financial Information BKash/Nagad number, bank account (for withdrawals) Yes (for payments)
Technical Information IP address, device type, browser, operating system Automatic
Usage Data Login history, game history, betting patterns Automatic
Cookie Data Session cookies, preference storage, analytics Partially Optional

We never store your password — only an encrypted hash is kept. Full payment card numbers are also never stored on ZidBuzz servers.

3. How We Collect Information

ZidBuzz collects information in the following ways:

Direct Collection

  • When filling out the registration form.
  • When submitting documents during the KYC verification process.
  • When providing payment or withdrawal details.
  • When contacting our support team.
  • When completing surveys or feedback forms.

Automatically Collected

  • Technical information collected while using the website or app.
  • Via cookies and tracking pixels.
  • Game logs and transaction records.

From Third Parties

  • Transaction confirmation details via payment processors.
  • Verification data processed through fraud prevention services.

4. How We Use Your Information

ZidBuzz uses your information for the following purposes:

  • Service Delivery: Account management, payment processing, and ensuring uninterrupted game services.
  • Identity Verification: To verify your identity through the KYC process and prevent fraud.
  • Security: Preventing unauthorized access, money laundering, and other illegal activities.
  • Service Improvement: Analyzing user experience to improve the platform.
  • Contact: Important updates, transaction confirmations, and customer support.
  • Marketing: Sending you relevant offers and promotions with your consent.
  • Legal Obligations: Complying with regulatory authority directives.
  • Responsible Gaming: Identifying problematic gaming patterns and providing support.

Your information will never be used against you. ZidBuzz always acts in the best interests of its users.

5. Data Sharing Policy

ZidBuzz may share your information in the following limited circumstances:

Service Partners

Payment gateways (bKash, Nagad, banks), game providers, and technology service partners may receive certain information, but only to deliver the specific services they provide.

Legal Obligations

ZidBuzz may be required to disclose information in response to court orders, government directives, or regulatory authority requests.

Business Transfer

In the event of an ownership change or merger, data may be transferred to the new owner. Users will be notified in advance.

What we will never do: Selling your data to advertisers or data brokers. ZidBuzz is firmly committed to this principle.

6. Cookies & Tracking Technologies

ZidBuzz uses cookies to enhance your browsing experience. The types of cookies we use:

  • Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
  • Functional Cookies: To remember your preferences (language, theme).
  • Analytics Cookies: To analyze site usage. These can be opted out of.
  • Marketing Cookies: To show you relevant ads. Used only with your consent.

Cookie Management

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may affect how the site functions.

7. Security Measures

ZidBuzz uses industry-standard technology to keep your data secure:

  • SSL/TLS Encryption: All data transfers are encrypted.
  • Firewall & DDoS Protection: Protection against server attacks.
  • Two-factor authentication (2FA): An additional layer of security.
  • Regular Security Audits: Managed by external specialists.
  • Staff Training: Adhering to strict data handling policies.
  • Data Backup: Regular backups to prevent data loss.

In the event of a data breach, we will notify affected users within 72 hours and take all necessary steps.

8. Data Retention

ZidBuzz does not retain data longer than necessary. Our general policy is:

  • Active account information: Until your account is closed.
  • Transaction Records: Typically 5–7 years, as required by legal obligations.
  • KYC Documents: At least 5 years after account closure.
  • Support Chat Logs: Up to 2 years.
  • Analytics Data: In anonymized form, for the long term.

Once the retention period expires, data is securely deleted or anonymized.

9. Your Rights

As a ZidBuzz user, you have the following rights:

1
Right to Access Your Data

You can request to see what information we hold about you.

2
Right to Rectification

You may request corrections to any inaccurate or outdated information.

3
Right to Erasure

Under certain conditions, you can request that your data be deleted.

4
Right to Portability

You can request a copy of your data in a portable format.

5
Restrict Processing

In certain cases, you can request that the processing of your data be restricted.

6
Marketing Opt-Out

You can opt out of marketing communications at any time.

To exercise any of these rights, email us at support@zidbuzz.biz. We will respond within 30 days.

10. Minor Protection

ZidBuzz strictly enforces an 18+ policy. We do not knowingly collect personal information from anyone under the age of 18.

If a minor has created an account using false information, the account will be closed immediately upon discovery and all collected data will be deleted.

If you become aware of a minor using an account, please notify us. As a parent or guardian, monitor your child's online activity.

11. Third-Party Links

The ZidBuzz platform may occasionally contain links to game providers or partner sites. These external sites have their own privacy policies and are not under ZidBuzz's control.

We recommend reading the privacy policy of any external site before visiting it. ZidBuzz is not responsible for how third-party sites handle your information.

12. Policy Changes

ZidBuzz may update this Privacy Policy when necessary. In case of changes:

  • You will be notified in advance of any significant changes via email or in-app notification.
  • The "Last Updated" date at the top of the page will be changed.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly to stay up to date with the latest policy.

13. Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us:

  • Email: support@zidbuzz.biz
  • Subject Line: Write "Privacy Request" in the subject line
  • Live Chat: Bottom-right corner of the site (24/7)
  • Response time: Usually within 48 hours

Your privacy is our priority. Don't hesitate to reach out if you have any concerns.

Privacy FAQs

No, ZidBuzz never has access to your bKash, Nagad, or bank PIN — and we never ask for it. Payments are processed entirely within the payment gateway's own secure system. We only receive a confirmation of whether the transaction was successful.

ZidBuzz does not share your information with external advertisers. However, if you have consented to marketing communications, ZidBuzz may send you relevant offers directly. You can opt out at any time by clicking the unsubscribe link at the bottom of any email.

Upon account closure, personal profile data is deleted. However, transaction records and KYC documents must be retained for a set period (typically 5–7 years) as required by law. Once that period has passed, all remaining data is permanently deleted.

No. Your phone number is used solely for account verification, transaction confirmation, and urgent security notifications. It is never shared with third parties.

Yes, under your right to data portability, you can request a copy of your information. Email support@zidbuzz.biz with the subject "Data Copy Request" and we will send it to you in a portable format (CSV or PDF) within 30 days.
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Your data is safe – get started with confidence today

Your privacy is fully protected at ZidBuzz. Open an account today and enjoy the best betting experience in Bangladesh.

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